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Regulations

 

Section I. General information

§ 1

These Regulations define the rules for using the online store: www.conteshop.pl (hereinafter named as: "Shop"), placing orders for products available in the Store, deliveries of ordered products to the Buyer, payment for the products  by the Buyer, the Buyer's right to withdraw from the contract and the rules for submitting and considering complaints.

§ 2

Online Shop  available at the online address www.conteshop.com  is run by the company Conte Polska Sp. z o.o. with registered office at: ul. Dąbrowskiego 208/214, 93 - 231 Łódź, tel./fax 42 688 95 84, tax identification number 732-216-37-57, Regon 101144034, e-mail: info@conteshop.pl.  The company is registered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for Łódź Śródmieście, XX National Court Register under the number KRS: 0000392995. Bank account number in the Raiffeisen Bank Polska S.A. o / Warsaw: 36175000120000000021471957.

§ 3

The main activity of the store is the sale of hosiery and lingerie products. Orders are placed via website www.conteshop.pl.

§ 4

1. Product Price displayed in the website of the Store is given in EURO (EUR) and includes taxes. Product prices do not include delivery costs. These costs are added when placing an order or agreed with the customer individually.

 

2. The seller is entitled to change the prices of the products which are offered by the Store, to add new items to the Store, to carry out and cancel promotional campaigns in the Store or to make changes to them. The introduced changes can not affect the effectiveness and manner of executing previously placed orders.

 

 

3. Product photos and colors may be slightly different from the original.

 

4. The Buyer is obliged to comply with these Regulations.

 

§ 5

The Regulations refer  to orders which are executed on the territory of the Republic of Poland. Orders outside the country will be implemented based on separate arrangements made between the Seller and the Buyer.

  Section II. The procedure for placing and processing orders                                                             

§ 6

1. The use of the Account of a buyer is possible after completing the Registration at www.conteshop.com .

 

2. Registration is not necessary to place an Order.

 

 

3. In order to register, the Buyer fills in the registration form available on the Store's website and sends via internet the filled in form by selecting the appropriate option in the form.

 

4. When completing the registration form, the Buyer has the opportunity to read the Regulations and accept its contents by marking the appropriate field.

 

 

5. After sending the registration form by the Buyer, the confirmation link is sent automatically to his e-mail address


 

§ 7

1. The information presented on the Store’s website does not constitute a commercial offer in the meaning of the Civil Codebut only  the invitation of the Buyer to submit offers for  concluding a Sales Agreement.

 

2. Orders via the Store website can be placed 24 hours a day, 7 days a week.

 

 

3. In order to place an order, the Buyer who has registered shall do the following:

a)      Log in to the Buyer's Account using the email address and password selected while the Registration.

b)      Add a product to the basket;

c)      Choose  the type of delivery and payment after completing the Order

d)      Choose the place of delivery of the product (if different from the address indicated while the Registration);

e)      Indicate the basic data including personal data enabling contact and shipping (if different from those indicated while Registration);

f)       Place an order in the Store by clicking the ‘Place an order” button;

 

4. In order to place an order, without registration, the Buyer shall do the following:

a)      Add a product to the basket;

b)      Indicate the e-mail adress;

c)      Choose the type of delivery and payment;

d)      Choose the place of delivery;

e)      Indicate the basic data including personal data enabling contact and shipping;

f)       Place an order in the Store by clicking the ‘Place an order” button;

 5. After placing an order, the Store shall immediately confirm its receipt and concurrently accept the Order to be implemented. Confirmation of the receipt of the Order and its acceptance to implement takes place by sending the appropriate e-mail by the Store to a specified Client’s e-mail address provided while placing the Order or while Registration, the message includes at least a statement confirming the receiving of the Order and its acceptance for implementation and the confirmation of the Sale Agreement. After the receipt of the aforementioned e-mail information by the Client, the Sale Agreement between the Client and the Seller is concluded.

 

            § 8

1. The delivery time is from 24 hours to 3 business days. The order realization begins when the funds are credited to the Conte Polska Sp. z o.o. or in the case of establishing a different payment method, after acceptance of the order. by the service www.conteshop.com  The payment should take place within 5 business days.

 2. Orders placed on weekdays after 15:00, on Saturdays and Sundays, on holidays -will be considered on the next working day.

 

 3. In the case of absence of confirmation of the payment or circumstances completely or temporarily preventing the implementation of the order, Conte Polska Sp. z o.o. reserves the right to suspend the order. The Store is obliged to immediately inform the Buyer about the situation.

 4. In the case  of absence of confirmation of the implementation of the Order, or the answer to the question asked by email - the Store asks for a contact by telephone.

§ 9

1. The buyer can choose one of the available payment methods:

a). Bank transfer - The transfer can be done via the Internet, at the post office or at the bank.

b.) Przelewy24 - An online payment system that acts as an intermediary between individuals and websites and online stores. Acceptance of Visa, MasterCard and other cards as well as fast internet transfers (such as mTransfer, iPko) and cash and telephone payments.

c.) Credit card - Payment can be made by Visa, Master Card, Maestro credit card.

 2. Orders with the form of payment "bank transfer", "Przelewy24", and "payment by credit card" after the conclusion of the Agreement and entry into the Buyer's account on the Store’s account. The purchased product  together with the conformation of the purchase is sent by the type of a shipment chosen by the Buyer to the place of delivery indicated by the Buyer in the order.

 3. The Store delivers products via an external courier company DPD and Polisz Post Office.

 4. The ordered products are delivered to the place indicated by the Buyer while registration or placing an order.

 5. On the day of sending the order the Seller is obliged to inform the Buyer via e-mail about sending the parcel.

 6. When receiving the order the Buyer is obliged to examine the product in the presence of an employee of a delivery company. In the case of a damage of a shipment, the Buyer has the right to ask an employee of a delivery company  to write down the proper protocol.

 7. The Seller, depending on the choice of the Buyer, sends a receipt or a VAT invoice with the parcel .

 8. In case of absence of the Buyer at the place of delivery indicated by him, the Carrier's employee shall leave a notice or attempt to contact by phone in order to determine the possible date of receipt of the parcel. If, due to failure to accept the shipment within the prescribed period, it is returned back to the Buyer, the Seller will contact the Buyer via e-mail or telephone, in order to determine the date and cost of re-delivery.

 

Section III. Availability of goods

 

§ 10

 

The condition of completing the order is the availability of the goods in the Store's warehouse. In the event of unavailability of some or all of the ordered products, the customer is informed of this via email and asked for a decision on further implementation. He can cancel the order, complete realization without missing goods, wait longer for implementation, choose a different product instead of the missing one.

 

Section IV. The right to withdraw from the contract

§ 11

1. Based on art. 27 of the Act of 30 of May 2014 on consumer rights (Journal of Laws of 2014, item 827, hereinafter referred to as "the Act") The consumer has the right to withdraw from a contract concluded outside the business premises or concluded remotely, without providing a reason and without incurring costs, with the exception of the costs referred to in Article 33, art. 34 of the Act.

 

2. The deadline to withdraw from a distance contract is 14 days from the date of product release, and it is sufficient to send a statement before its expiry.

 3. In order to use the right of withdrawal from the contract, the Consumer must inform the Seller of his decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post or e-mail). The consumer may use the withdrawal form, the sample of which is attached as Annex 2 to the Act of 30 May 2014 on consumer rights.

 4. The Seller shall immediately confirm to the Consumer via e-mail (e-mail provided while the conclusion of the contract and another, if given in the submitted statement)the receipt of a statement about withdrawing from the contract.

 5. In the event of withdrawal from the contract, the contract is considered to be void. The consumer is obliged to return the product to the Seller immediately, but no later than 14 days after withdrawing from the contract. To meet the deadline, it is enough to return the product before its expiry.

 6. The consumer sends back the products being the subject of the contract, from which he withdrawed at his own cost and risk, to the address of the Seller: Dąbrowskiego 208/214, 93-231 Łódź, Poland.

 7. The consumer is responsible for the reduction in value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.

 8. The Seller has to promptly, but not later than within 14 calendar days after the receipt of the consumer’s statement on the agreement withdrawal, return to the consumer all payments made by him/her, including the cost of delivery of the Product (excluding additional costs resulting from the Clients' selected method of delivery other than the simplest and cheapest delivery method available in the Online Shop). The Seller shall refund the payment using the same method of payment, which the consumer used, unless the consumer has expressly agreed to a different way of return, which does not create any costs.

 

§ 12


 1. In order to guarantee the highest quality,  products of the Store’s assortment are delivered in a sealed unit package.

 2. The consumer is not entitled to withdraw from the contract the subject of which is a product delivered in a sealed package, which can not be returned after opening the packaging due to health protection or hygiene reasons, if the packaging was opened after delivery.

 

           Section V. Warranty. Complaints

 

§ 13


 1. The Seller pursuant to art. 558 § 1 of the Civil Code excludes liability for physical defects  of the products towards customers who are entrepreneurs.

 2. The Seller undertakes to sell a product free from physical and legal defects to Customers who are consumers. The seller is liable to the consumer under the terms of art. 556 and seq. Civil Code for defects (warranty).

 3. In case of an Agreement with a Consumer, if a physical defect was found within one year from the date of receiving  of the Product, it is presumed that it existed at the moment of transfering a product to a client . The Seller may refuse to accept the complaint if he proves that at the moment of receiving the product  was free from defects or the reason for any defects did not exist at that moment.

 4. If the Product delivered to the Consumer is defective, the Consumer may:

a.) Apply for a lower the price;

b.)Withdraw from the Agreement;

c. )unless the Seller immediately and without excessive inconvenience for the Consumer exchanges the Defective Product for one free from defects or removes the defect. However, if the Product has already been replaced or repaired by the Seller or the Seller has not satisfied the obligation to replace the Product with a defect-free or repair the product, it is not entitled to replace the Product or remove the defect.

5. Consumer, instead of the proposed by the Seller removal of the defect can request for replacement  the Product with one which is free from defects, or instead of replacing the Product, demand for removal of the defect, unless bringing the Product to compliance with the Agreement in a manner chosen by the Consumer is impossible or would require excessive costs compared to the method proposed by the Seller.

6. The consumer can not withdraw to the Agreement if the defect is irrelevant. A negligible defect is one which, despite its existence, allows the use of the Product in accordance with its intended purpose and the assurances of the Seller.

 

§ 14

 

1. The Consumer who exercises the rights under the warranty is obliged to deliver the defective product to the Seller's address at the expense of the Seller, and if, due to the type of the product, delivery of the product by the Consumer would be excessively difficult, the Consumer is obliged to make the Product available to the Seller in the place where the Product is located. If the obligation is not fulfilled by the Seller, the Consumer is entitled to return the Product at the expense and risk of the Seller.

2. The cost of replacement or repair of the Product shall be borne by the Seller.

3. The Seller is obliged to accept the defective Product from the Consumer in the event of replacement of the Product for free from defects or withdrawal from the Agreement.

4. The Seller shall within 14 days respond to:

a. Price reduction requests;

b. Declarations of withdrawal from the contract;

c. Requests for replacing the Product with a product free from defects;

d. Demands for removal of the defects of a Product.

 

In case of the Seller's failure to observe the above-mentioned statements / requests in the abovementioned date, it is considered that he considered a submitted declaration or Consumer's request justified.

§ 15

 

1. The Seller is liable under the warranty if the physical defect is found before the expiry of two years from the date of delivery of the product to the Consumer. The Consumer's claim for removing the defect or replacing the product with one free from defects expires after one year from the day the defect is discovered, but not earlier than within two years from the date of product release to the Consumer.

 2. In the event when the product's expiry date specified by the Seller or the manufacturer ends after two years from the date of delivery of the product to the consumer, the seller is liable under the warranty for physical defects of this product, determined before the expiry of that period.

 3. Within the time limits set out in paragraph 1 and 2 above, the Consumer may submit a declaration of withdrawal from the contract or a price reduction due to a physical defect of the Product, and if the Consumer requested replacement of the product free of defects or removal of the defect, the deadline for submitting a declaration of withdrawal or price reduction begins at the time of ineffective expiry of the deadline for replacing the product or removing the defect.

 

Section VI. Personal data protection

 

§ 16

1. Registration of the Buyer in the Store and placing orders in the Store are connected with the processing of the Buyer's personal data by the Seller. Until the moment of registration or placing an order in the Store, the Seller only collects standard data, such as the Buyer's IP address, date and time of visits to the Store, recently viewed products. The data transmission between the Buyer and the server of the Store is encrypted with the SSL protocol (...) Notwithstanding the above, in order to provide services at the highest level, the Store uses cookies.

 2. Cookies are used by the Store for the purposes of administration and statistics creation. The store does not use cookies for advertising purposes, gathering personal data of the Buyer or transfer them to other entities. These files are not processed by other websites and may be removed by the Buyer at any time.

 3. Accepting a message informing the Buyer about the use of cookies by the Store and using the Store, without changing the default settings of the Buyer's internet browser, is synonymous with consenting to their use and collection of Buyer's data on the terms set out in the Regulations.

 4. The administrator of personal data provided by the Buyers is the Seller.

 5. The Seller undertakes to process personal data in accordance with the Personal Data Protection Act of 29 August 1997 (ie the Journal of Laws of 2016, item 922) and the Act on Electronic Services of July 18, 2002 ( ie, Journal of Laws of 2016, item 1030).

 6. The Buyer, providing his personal data when placing the order, agrees to their processing by the Seller in order to execute the placed Order. The Buyer may at any time request access, correction, update and deletion of his personal data. The order can’t be fulfilled without providing personal data.

 7. The Seller processes the Buyer's personal data in order to execute the order placed by the Buyer, which entails the necessity of transferring the processed data to the Seller's contractors (eg carriers). The Seller only provides the Buyer's personal data that is necessary for the proper provision of services by the Seller.

 8. Access to personal data is only authorized by the Seller's employees of the Store and employees of contractors to whom the Seller provides data on the terms specified in paragraph. above. The Seller undertakes to oblige authorized employees and contractors to process data in accordance with the provisions of the above-mentioned set, including keeping them secret and making unauthorized access to them impossible.

 9. The Seller reserves the right to send the Buyer a message to the e-mail address provided by the Buyer in order to provide information on the status of the orders placed by the Buyer and, if necessary, to contact the Buyer via telephone in order to clarify the issues related to the order.

 10. During registration, the Buyer may voluntarily agree to the processing of his personal data for marketing purposes by marking the appropriate field in the registration form. In this case, the Seller must clearly inform about the purpose of processing the personal data of the Buyer, the scope of the data, as well as information known to the Seller or intended recipients of such data. Expressing the consent of the Buyer to the processing of his personal data for marketing purposes does not condition the possibility of concluding an Agreement with the Seller. Consent may be withdrawn at any time by submitting an appropriate request to the Seller.

 11. In matters not covered by these Regulations, the Privacy Policy of the online store is available at: www.conteshop.pl

 

            Section VII. Promotional campaigns and discounts for customers

§ 17

 

           Any discounts granted to groups of customers or promotional campaigns in the Store are not connected with other discounts and promotions.

 

 

            Section VIII. Final Provisions

§ 18

 

1. The current version of the Regulations is available on the Store's website, in the "Regulations" tab. During the implementation of the Buyer's Order, the Regulations accepted by him when placing the Order apply.

 2. In matters not covered by these Regulations, the applicable provisions of law shall apply, in particular legal acts referred to in the Regulations. The law applicable to the settlement of disputes arising from the Regulations is Polish law.

 3. The contentious issues will be settled first of all  amicably. In the event of disagreement, the matter will be resolved by the court competent for the defendant.

 4. Detailed information on the Consumer's possibility of using the extrajudicial means of dealing with complaints and pursuing claims and the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodeship Inspectorates of the Trade Inspection and on the website of the Office of Competition and Consumer Protection: https://www.uokik.gov.pl/.