Return policy
Section IV. The right to withdraw from the contract
§ 11
- Based on art. 27 of the Act of 30 of May 2014 on consumer rights (Journal of Laws of 2014, item 827, hereinafter referred to as "the Act") The consumer has the right to withdraw from a contract concluded outside the business premises or concluded remotely, without providing a reason and without incurring costs, with the exception of the costs referred to in Article 33, art. 34 of the Act.
- The deadline to withdraw from a distance contract is 14 days from the date of product release, and it is sufficient to send a statement before its expiry.
- In order to use the right of withdrawal from the contract, the Consumer must inform the Seller of his decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post or e-mail – product return form). The consumer may use the withdrawal form, the sample of which is attached as Annex 2 to the Act of 30 May 2014 on consumer rights.
- The Seller shall immediately confirm to the Consumer via e-mail (e-mail provided while the conclusion of the contract and another, if given in the submitted statement) the receipt of a statement about withdrawing from the contract.
- In the event of withdrawal from the contract, the contract is considered to be void. The consumer is obliged to return the product to the Seller immediately, but no later than 14 days after withdrawing from the contract. To meet the deadline, it is enough to return the product before its expiry.
- The consumer sends back the products being the subject of the contract, from which he withdrawed at his own cost and risk, to the address of the Seller: Dąbrowskiego 208/214, 93-231 Łódź, Poland.
- The consumer is responsible for the reduction in value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product
- The Seller has to promptly, but not later than within 14 calendar days after the receipt of the consumer’s statement on the agreement withdrawal, return to the consumer all payments made by him/her, including the cost of delivery of the Product (excluding additional costs resulting from the Clients' selected method of delivery other than the simplest and cheapest delivery method available in the Online Shop). The Seller shall refund the payment using the same method of payment, which the consumer used, unless the consumer has expressly agreed to a different way of return, which does not create any costs.